Long Term Relationships
James L. Reinertsen enters into 1-5 year agreements with
a small number of health care systems, with the aim of initiating
and accelerating the transformation of each organization’s
culture, systems, and structures for quality. Through mentoring,
coaching, in-depth site visits to improvement teams, Board
retreats, teleconferences, and other mechanisms, Dr. Reinertsen
becomes something like an additional member of the executive
team, with an outsider’s perspective, and a national/international
set of resources to draw on to address specific issues and
problems. The nature of the engagement requires that the
principal “client” within the organization be
the CEO, and the demanding time commitment of these types
of engagements limits the possible number to a handful each
year.
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